Missed calls under hoists
A repair enquiry arrives while the mechanic cannot safely answer.
Independent mechanics and repair workshops
Keep repair enquiries, service bookings, vehicle notes, and maintenance reminders connected.
Chakusa connects customer requests, agreed workshop bookings, vehicle relationship context, honest reviews, and practice-defined maintenance follow-up. It does not diagnose faults or provide repair instructions.
First 14 days free. Choose the plan that fits your business.
- Requests
- Structured
- Workshop visits
- Scheduled
- History
- Connected
The working reality
The everyday chaos of manual automotive administration.
Calls arrive under hoists, vehicle context goes missing, paper notes fragment, and follow-up disappears during a busy workshop day.Missing vehicle context
The initial request may omit the vehicle and reported service need.
Fragmented paper notes
Customer and operational context splits across clipboards and messages.
Forgotten maintenance follow-up
A workshop-defined future task can quietly pass.
Uncollected verified reviews
Completed work receives no consistent honest review request.
Workshop congestion
Longer jobs can disrupt agreed service times and bay planning.
The connected journey
The Chakusa auto-workshop pipeline.
- Structured request
Capture the customer, vehicle, and reported need.
- Workshop booking
Qualified staff agree a suitable visit and schedule it.
- Vehicle context
Retain appropriate customer and service notes.
- Job sign-off context
Staff record operational completion details; Chakusa does not diagnose.
- Ungated review
Invite honest feedback after completed work.
- Maintenance cue
Keep workshop-defined future follow-up visible.
Workshop operating board
A practical view of the workshop day.
Bookings and customer-vehicle context stay connected while qualified mechanics control diagnosis and repair.Vehicle inspection bookingReported need and vehicle context attached
InspectionReturning customer service visitPrior relationship history available
ConfirmedSeasonal maintenance enquiryQualified workshop review required
EnquiryFeatures that matter
Features built for real garage operations.
Standardised enquiry capture
Structure reported needs and missing information.
Turnaround buffers
Let staff allow realistic time around booked work.
Customer vehicle profiles
Connect customers, vehicles, visits, and feedback.
Vehicle and service notes
Keep appropriate operational context from qualified staff.
Maintenance tasks
Support business-defined future follow-up.
Direct review requests
Collect honest feedback without gating.
Practical use cases
Practical scenarios from the workshop floor.
The situation
A customer contacts the workshop while the mechanic is occupied.
What Chakusa does
The request remains visible with the reported need and vehicle context.
Practical result
Qualified staff can respond without interrupting safe work.
The situation
A returning customer books another service for the same vehicle.
What Chakusa does
Appropriate prior operational history remains connected.
Practical result
The workshop starts with context while reassessing the vehicle.
The situation
A workshop-defined future service task reaches its date.
What Chakusa does
Chakusa brings the task to staff attention.
Practical result
The workshop decides whether and how to follow up.
Common questions
Frequently asked questions.
Can we allow time between vehicle jobs?
Yes. Staff control appointment timing and can allow appropriate working buffers.
Does Chakusa diagnose faults or provide manuals?
No. Qualified mechanics remain responsible for inspection, diagnosis, repair, and safety.
How does vehicle history work?
Customer, vehicle, enquiry, booking, feedback, and appropriate operational context can remain connected.
Can maintenance tasks be scheduled?
The workshop can define future follow-up tasks and controls all communication.
Are reviews gated?
No. Every eligible customer receives the same honest feedback opportunity.
Ready when you are
Put workshop scheduling and vehicle context in one clear view.
Connect repair requests, agreed visits, qualified service context, honest reviews, and maintenance follow-up.- Built for workshop operations
- No automated diagnosis
- Direct customer relationships
- Human-controlled scheduling